Responsible Gaming
at fwjili

fwjili was built on the belief that online gambling in Bangladesh should be transparent, fair, and — above all — safe. We are committed to fostering a gaming environment where entertainment remains the primary motivation and where players never feel alone if things start to go wrong.

Responsible gaming is not an afterthought at fwjili; it is baked into the fabric of how the platform operates. From the moment you register, you have access to a full suite of player-protection tools. Our staff receive ongoing training in recognising and responding to signs of problem gambling, and our platform is designed to make it straightforward — not difficult — to impose limits on your own activity.

We recognise that gambling carries an inherent risk of financial loss and, for a minority of players, the risk of developing compulsive behaviours. fwjili takes this seriously. We actively monitor account activity for behavioural patterns that may indicate a player is at risk and, where appropriate, our team will proactively reach out to offer guidance and support.

Our responsible gaming programme is guided by four core principles: prevention (keeping underage and vulnerable individuals away from the platform), empowerment (giving all players effective self-control tools), transparency (communicating clearly about the risks of gambling), and support (providing meaningful help to anyone who needs it).

fwjili is strictly a platform for adults. You must be at least 18 years of age to register an account, make a deposit, place a wager, or use any feature of the fwjili platform. This requirement is absolute and applies to all players in Bangladesh without exception.

How We Verify Your Age

During the registration process, you are required to confirm that you are 18 or older. As part of our KYC (Know Your Customer) verification, we will request a copy of a valid government-issued identity document — such as your National Identity Card (NID) — which we use to confirm your date of birth. Accounts that cannot provide satisfactory age verification documentation will not be permitted to deposit or withdraw funds.

Protecting Minors

If you share a device with younger family members, we strongly recommend using device-level parental controls and ensuring that your fwjili login credentials are never accessible to anyone under the age of 18. Do not save your password in a shared browser profile. If you suspect that a minor has accessed your fwjili account, contact our support team at [email protected] immediately.

Self-exclusion is one of the most powerful tools available to any player who feels that their gambling has become difficult to control. fwjili's self-exclusion feature allows you to voluntarily block your own access to the platform for a defined period or permanently, giving you the space and time to address any concerns without temptation.

How to Self-Exclude

• 1

  Contact Our Support Team

  Send an email to [email protected] with the subject line "Self-Exclusion Request". Our team is available 24/7 and will respond promptly.

• 2

  Choose Your Exclusion Period

  Select the duration that feels right for you — 30 days, 60 days, 90 days, 6 months, 1 year, or permanent exclusion. There is no wrong choice.

• 3

  Verify Your Identity

  For your protection, we will confirm your identity before applying the exclusion to ensure the correct account is affected.

• 4

  Exclusion Is Applied Immediately

  Your account is blocked as soon as the request is confirmed. You will receive an email confirmation. Any pending withdrawals will be processed normally.

• 5

  Reinstatement (Non-Permanent Only)

  At the end of a temporary exclusion period, you may request reinstatement. There is a mandatory 7-day reflection period before any temporary exclusion can be lifted — this is intentional and non-negotiable.

One of the most effective ways to stay in control of your gambling is to set a hard cap on how much you deposit over a given period. fwjili's deposit limit tools let you define daily, weekly, and monthly deposit ceilings, expressed in Bangladeshi Taka (৳), so that you always know exactly how much you are spending.

Types of Limits Available

• Daily Deposit Limit: The maximum total amount you may deposit in any 24-hour period (Bangladesh Standard Time, UTC+6).
• Weekly Deposit Limit: The maximum total amount you may deposit across any rolling 7-day window.
• Monthly Deposit Limit: The maximum total amount you may deposit across any rolling 30-day window.
• Session Wager Limit: A ceiling on the total amount wagered within a single login session, helping to prevent impulsive over-spending during extended play periods.

How Limits Work

You may set your deposit limits at any time by contacting our support team at [email protected]. Limit reductions take effect immediately — the moment your request is confirmed, your new lower limit is in force. Limit increases are subject to a mandatory 24-hour cooling-off period before they become active. This asymmetry is deliberate: it ensures that a moment of impulse cannot undo a considered decision to limit your spending.

Sometimes a player does not need a full self-exclusion but simply needs a break. fwjili's time-out and cool-off features are designed for exactly this situation — a temporary pause that gives you space to reset, reassess, and return to gambling on your own terms.

Session Time Reminders

You can configure your fwjili account to display an on-screen notification after a set session duration — for example, after 60 minutes or 2 hours of continuous play. This reminder prompts you to check in with yourself: Are you still having fun? Have you spent more than you planned? Taking a short break, even just 15 minutes away from the screen, can significantly improve decision-making quality during a gambling session.

Account Time-Out Periods

A time-out temporarily suspends your ability to log in and deposit, while leaving your account in good standing. Time-out durations available at fwjili include:

• 24-hour time-out — a one-day breather after a difficult session
• 48-hour time-out — a weekend break to reassess
• 7-day time-out — a full week away from the platform
• 30-day time-out — an extended cooling-off period
• Custom duration — any specific period agreed with our support team

Time-out requests are processed immediately upon confirmation. Unlike self-exclusion, time-out periods end automatically at the agreed date, though you are not required to resume playing — you may extend or convert to a self-exclusion at any time.

Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually, making it difficult to recognise in oneself. fwjili wants every player to be aware of the warning signs so that early action can be taken before gambling causes serious harm.

The following behavioural patterns are commonly associated with problem gambling. If you recognise several of these in yourself or in someone you know, it may be time to seek support:

Recognising a problem is the first and most important step. It takes courage and self-awareness. If any of the above resonates with you, please do not wait — reach out to our support team or one of the professional organisations listed in the Getting Help section below.

The questions below are designed to help you honestly evaluate your relationship with gambling. There are no right or wrong answers — this is a private reflection exercise for your own benefit. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or consider activating one of fwjili's responsible gaming tools.

This checklist is informational and is not a clinical diagnostic tool. If your responses concern you, the most effective next step is an honest conversation with a professional counsellor or with our support team. Help is available, and seeking it is a sign of strength.

If you believe that gambling is negatively affecting your life or the life of someone you care about, please know that help is available and that reaching out is the right thing to do. fwjili's responsible gaming support is a safe, confidential, non-judgmental space.

Contact fwjili Support

Our English-language support team is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays. You can reach us at support@fwj ili.vip. When you contact us about a responsible gaming matter, please use the subject line "Responsible Gaming" so that our specialist team member can respond with priority.

We can help you with setting or adjusting deposit limits, activating a time-out, initiating a self-exclusion, understanding your account activity history, or simply talking through your concerns. Every responsible gaming enquiry is handled with complete confidentiality — your information is never shared with third parties without your explicit consent.

What to Expect When You Reach Out

• Response time: Responsible gaming emails are answered within a maximum of 12 hours, and typically much faster during peak hours (09:00–22:00 BST, UTC+6).
• No pressure: Our team will never pressure you to continue playing, claim a bonus, or remain on the platform. Player wellbeing always comes first.
• Practical action: We will work with you to activate whatever protective tools are most appropriate for your situation — immediately, if needed.
• Follow-up: If you wish, our team can follow up with you after a set period to check in on how you are doing.

Advice for Friends and Family

If you are concerned about a friend or family member's gambling habits, fwjili's support team can advise you on the steps you can take. While we cannot disclose details of another person's account, we can offer guidance on how to approach a conversation about problem gambling and how to access professional support services in Bangladesh.

Responsible Gaming Tools — Quick Reference