fwjili Privacy Policy

When you register for, access, or use the fwjili platform, we collect personal data across several categories. We collect only the information that is genuinely necessary to provide our services, comply with applicable obligations, and maintain the security and integrity of the platform.

Registration & Identity Data

When you create a fwjili account, we collect your full legal name, date of birth, email address, mobile phone number, and the login credentials you choose. This information is required to create and maintain your account and to verify that you meet the minimum age requirement of 18 years.

Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may collect copies of identity documents such as your National Identity Card (NID), passport, or driving licence, as well as proof-of-address documents such as a utility bill or bank statement. We may also collect information about your source of funds where required by our anti-money-laundering procedures.

Financial & Payment Data

When you make a deposit or request a withdrawal, we collect information about the payment method you use. For mobile financial services such as bKash, Nagad, and Rocket, this includes the registered mobile number. For card payments, this includes partial card details such as the last four digits and card expiry date — we do not store full card numbers. For cryptocurrency transactions, this includes your wallet address.

Transaction & Gameplay Data

We maintain a record of all deposits, withdrawals, bonuses credited, wagers placed, games played, bet amounts, and outcomes associated with your fwjili account. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

Technical & Device Data

When you access fwjili, our servers automatically receive certain technical information, including your IP address, device type, operating system, browser type and version, screen resolution, referring URL, and session timestamps. This information is used to maintain platform security, detect fraud, and improve the performance and compatibility of our services.

Communications Data

If you contact our support team — whether by email, live chat, or any other channel — we retain records of those communications, including the content of your messages and the responses provided. This allows us to maintain service continuity, train support staff, and resolve recurring issues effectively.

fwjili uses the personal data it collects for the following clearly defined purposes. We do not use your data for any purpose that is incompatible with these stated purposes without first obtaining your explicit consent.

fwjili processes personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:

• Contractual Necessity: Processing that is necessary for the performance of our contract with you — that is, to provide the online casino and sports betting services you have registered to use. This covers account management, payment processing, and customer support.
• Legal Obligation: Processing that is required to comply with applicable laws and regulations, including anti-money-laundering legislation, age verification requirements, financial record-keeping obligations, and responses to lawful requests from regulatory bodies or law enforcement agencies.
• Legitimate Interests: Processing that is necessary for fwjili's legitimate business interests, where those interests are not overridden by your fundamental rights and freedoms. This includes fraud detection, platform security, responsible gaming monitoring, anonymised analytics, and business continuity.
• Consent: Processing that is based on your freely given, specific, and informed consent. This applies primarily to optional marketing communications. Where consent is the basis for processing, you have the right to withdraw that consent at any time.

fwjili does not make automated decisions about you — including profiling — that produce legal or similarly significant effects, without a human review stage being available upon request.

fwjili does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share personal data with third parties only in the circumstances described below, and only to the minimum extent necessary for each purpose.

Payment Processing Partners

To process deposits and withdrawals, fwjili shares relevant financial and identity data with our payment partners — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and cryptocurrency processing services. These partners are contractually bound to process your data only for the purpose of completing the specific transaction and in accordance with their own regulatory obligations.

Game Technology Providers

The games available on the fwjili platform are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive technical session data — such as a pseudonymous player session token, bet amount, and game round identifier — to facilitate gameplay and resolve disputes. They do not receive your full name, NID, or payment details.

Identity Verification Services

fwjili uses specialist third-party KYC and identity verification service providers to authenticate documents submitted during the verification process. These providers process your identity documents under strict data processing agreements and are prohibited from using your data for any purpose beyond the specific verification task.

Fraud Prevention & Security Services

We work with third-party fraud detection and cybersecurity providers who may receive technical data — including IP addresses, device fingerprints, and transaction metadata — to help identify and prevent fraudulent activity on the platform. All such providers operate under data processing agreements consistent with applicable data protection standards.

Legal & Regulatory Disclosures

fwjili may disclose personal data to government authorities, law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by law, by court order, or to protect the rights, property, or safety of fwjili, its players, or the public.

fwjili uses cookies and similar browser-based storage technologies to operate and improve the platform. A cookie is a small text file placed on your device by your web browser when you visit our site. The cookies we use fall into the following categories:

fwjili does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts on its platform. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will impair your ability to log in and use the platform.

fwjili retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy and to comply with our legal and regulatory obligations. The following retention periods apply:

• Active Account Data: Retained for the full duration of your registered account on fwjili, plus a minimum of five years following account closure, in compliance with financial record-keeping and anti-money-laundering requirements.
• KYC & Identity Documents: Retained for a minimum of five years following the completion of the verification process, or five years after account closure, whichever is later.
• Transaction Records: Retained for a minimum of five years following the date of each transaction, in accordance with financial compliance obligations.
• Customer Support Communications: Retained for three years from the date of each communication, to support ongoing service quality, staff training, and dispute resolution.
• Marketing Consent Records: Retained for three years from the date consent was last given or confirmed, to demonstrate compliance with applicable marketing regulations.
• Technical Logs (IP, device data): Retained for up to 12 months in active systems and up to 36 months in archived security logs, to support fraud investigation and platform security.
• Anonymised Analytics Data: May be retained indefinitely, as it no longer constitutes personal data once fully anonymised and cannot be re-identified.

Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where deletion is not technically practicable in a specific storage system, we implement access restrictions so that the data is not actively processed pending its scheduled destruction.

As a registered player on fwjili, you hold a number of rights with respect to the personal data we hold about you. fwjili is committed to honouring these rights promptly and without unnecessary obstacle. To exercise any of the rights described below, please contact us at [email protected] with the subject line "Privacy Rights Request".

• Right of Access: You have the right to request a copy of all personal data that fwjili holds about you, together with information about how that data is used and with whom it is shared. We will provide this information within a reasonable timeframe of receiving a valid request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Minor updates — such as a change of registered mobile number — can be made directly within your account settings.
• Right to Erasure: You may request that fwjili delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been processed unlawfully. Note that we may be required to retain certain data — particularly financial and KYC records — notwithstanding an erasure request, in order to comply with legal obligations.
• Right to Restriction: In certain circumstances, you may request that we restrict the processing of your personal data — for example, while a dispute about the accuracy of that data is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract with you, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another service provider.
• Right to Object: Where we process your data on the basis of legitimate interests, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where processing is based on your consent — primarily marketing communications — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

fwjili implements a comprehensive set of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include but are not limited to:

• Transport Encryption: All data transmitted between your browser or app and the fwjili platform is encrypted using TLS 1.2 or higher. Our SSL certificate is maintained in good standing and regularly renewed.
• Data-at-Rest Encryption: Personal data stored in fwjili's databases — including KYC documents and financial records — is encrypted at rest using AES-256 encryption.
• Access Controls: Internal access to personal data is restricted on a role-based principle of least privilege. Only staff members with a documented operational need may access specific categories of player data, and all such access is logged and subject to periodic review.
• Two-Factor Authentication: fwjili's internal administrative systems require two-factor authentication for all staff accounts with access to player data. We also strongly encourage players to enable two-factor authentication on their own fwjili accounts.
• Penetration Testing: fwjili commissions periodic third-party security assessments and penetration tests to identify and remediate vulnerabilities in its platform and supporting infrastructure.
• Incident Response: In the event of a personal data breach that is likely to result in a risk to affected individuals, fwjili will notify impacted players without undue delay and will implement its incident response plan to contain and remediate the breach.

While fwjili takes data security very seriously and invests significantly in protective measures, no internet-based platform can guarantee absolute security. You also play an important role in protecting your own data — keep your password strong and unique, do not share your login credentials with anyone, and contact [email protected] immediately if you suspect your account has been compromised.

fwjili operates as an online platform that serves players primarily in Bangladesh. Some of our third-party service providers — including game technology studios, cloud infrastructure providers, and fraud prevention services — may process personal data on servers located outside Bangladesh.

Where personal data is transferred to a third country, fwjili takes steps to ensure that an adequate level of protection is in place. These steps may include:

• Transferring data to service providers located in countries that have been assessed as providing an adequate level of data protection.
• Entering into contractual arrangements with service providers that incorporate data protection obligations consistent with internationally recognised standards.
• Conducting due diligence on the security practices and data protection policies of all third-party processors before engaging their services.

If you would like further information about the specific safeguards fwjili has in place for any particular international data transfer, please contact us at [email protected].

fwjili reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to how we communicate our privacy commitments to you. When a material change is made, we will update the "Last updated" date at the top of this page and, where the change is significant, notify registered players via the email address on file.

We encourage you to review this Privacy Policy periodically. Continued use of the fwjili platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any change, you may close your account by contacting our support team.

How to Contact fwjili About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to how fwjili handles your personal data, please contact our support team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.

• Email: [email protected] — subject line: "Privacy Enquiry"
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)
• Response Time: We aim to acknowledge all privacy enquiries within 48 hours and to provide a substantive response within 30 days of receiving a valid request.